Demsa

Eligible Returns

• Items must be unused, unopened, and in their original packaging.
• We do not offer returns for lip products, unless the quality of the product advertised isn’t what is received.
• You must request a return within 2 days of receiving your order.
• Only items purchased through rlgcosmetics.com are eligible for return.

Non-Returnable Items

• Used or opened beauty products.
• Sale items or promotional offers.
• Products damaged due to customer mishandling after delivery.

How to Initiate a Return
1. Email customerservice@rlgcosmetics.com with your order number and reason for the return.
2. Once approved, you’ll receive instructions on how to ship the item back.
3. Customers are responsible for return shipping costs unless the error was on our part.

Refunds

• Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned items.
• Original shipping fees are non-refundable.

Our Ethos
RLG products are cruelty-free, non-toxic, and developed with the most sensitive skin in
mind. Your trust in us is everything. That’s why we remain transparent and committed to
excellence from order to delivery.

 

At RLG Cosmetics, we are passionate about delivering skin-loving, ethical beauty products with excellence—no matter where you are. Below is our updated shipping guide, so you always know what to expect. Nigeria (Nationwide)

• Processing Time: 1–2 business days.
• Delivery Time: 3–5 working days.
• Logistics Partner: GIG Logistics (GIGL).
• Tracking: A tracking number will be sent to your email once your order is dispatched (your order number is mostly you track id, if you are tracking on our official website).

Shipping Across Africa

• Processing Time: 1-2 business days.
• Delivery Time: 5–7 business days, depending on your location.
• Logistics Partner: DHL Express.
• Customs & Duties: Applicable customs fees and taxes are the responsibility of the customer.

International Shipping (UK & Beyond) Signed for standard UK shipping is within 3 business days and processing time is within 1-2 business days.

• International Processing Time: 1– 2 business days.
• Delivery Time: 7–15 business days.

Customs & Duties: All international orders may be subject to customs charges. These must be covered by the customer. Need Help? We are always happy to assist you with shipping queries. Reach out via customer service@rlgcosmetics.com and our team will get back to you within 24 working hours. Thank you for choosing RLG Cosmetics—where safe beauty meets your skin.

Gentle on Skin, Stunning on You   1. MATTE LIQUID LIPSTICKS (22 Shades) Infused with:

• Jojoba Oil – Moisturizes and soothes
• Vitamin E – Repairs and protects
• Silica & Film-Forming Agents – Smooth matte finish with long wear

Care Tips:

• Tightly close to avoid drying
• Store away from direct heat
• Avoid sharing to prevent contamination

How to Use:

• Start with clean, dry lips
• Do not apply like traditional lipstick – use the applicator precisely
• Apply quickly and evenly – dries fast
• Avoid over-smacking during application
• Highly pigmented – a little goes a long way

  2. MOIST LIP GLOSSES (22 Shades) Infused with:

• Vitamin E, Shea Butter & Jojoba Oil – Moisture, softness, and shine
• Mica & High-Impact Pigments – Rich, glossy payoff
• Care Tips:
• Avoid overexposure to heat
• Wipe off excess to keep the cap clean
• Store upright to avoid leakage

How to Use:

• Use a tiny tip of the wand – extremely pigmented
• Apply in light layers and build gradually
• Can be worn alone or layered over matte lipstick
• Avoid over-applying to prevent product bleed

  3. LIP LINERS Infused with:

• Creamy Waxes & Pigments – Smooth glide and rich color
• Vitamin E – Keeps lips comfortable
• Sharpenable Wooden Body – Classic and precise

Care Tips:

• Store in a cool place
• Always cap after use to prevent drying
• Do not over-sharpen – tip may break

How to Use:

• Line lips before lipstick or gloss
• Can be used to fill in the lips entirely for a matte base
• Layer under gloss for long-lasting color
• Blend gently with finger or brush for a diffused look

  4. SKIN IS IN – HYALURONIC MATTE FOUNDATION (15 Shades) Infused with a Skin-Loving Blend of Active Ingredients: ✨ Hyaluronic Acid – Hydrates and plumps the skin for a supple, smooth finish ✨ Vitamin E – Protects the skin with antioxidant benefits ✨ Centella Asiatica – Soothes irritation and strengthens the skin barrier ✨ Green Tea Extract – Calms inflammation and neutralizes free radicals ✨ Aloe Vera – Deeply hydrates and comforts sensitive, acne-prone skin ✨ Chamomile Extract – Reduces redness and calms stressed skin Product Benefits:

• Non-comedogenic (won’t clog pores)
• Vegan and suitable for sensitive, mature, and acne-prone skin
• Lightweight, medium-to-buildable coverage
• Stays on for up to 12 hours
• Soft matte finish that still feels hydrating
• Lightly fragranced (non-irritant)

Care Tips:

• Shake before each use
• Do not open pump bottle – air-sealed for freshness
• Store away from heat and direct sunlight

How to Use:

• Start with clean skin
• Prep with moisturiser and primer according to your skin type
• Dot foundation onto the skin and blend with a brush, sponge, or clean fingers
• Build up gradually – a little goes a long way
• Let set before applying powders or finishing spray
• Not sure of your shade? Use our model swatches or send us a DM on Instagram –

we’ll help you shade match perfectly   5. EYESHADOW PALETTES (3 Variants) Made With:

• Mica, Mineral Pigments--Vibrant payoff, no fallout
• Silky Texture – Blends effortlessly, even without primer

Care Tips:

• Keep closed to avoid dust and cracking
• Store flat to protect pans
• Use clean tools to avoid hard pan

How to Use:

• Use flat or fluffy eyeshadow brushes
• Tap off excess – highly pigmented
• Press and place the shadow onto the lid rather than rubbing
• Layer softly to control depth and drama

  6. WET HIGHLIGHTING PALETTE Infused with:

• Mica & Dimethicone – Skin-like shimmer and blendability

Care Tips:

• Close after use to preserve texture
• Use clean brushes or fingers
• Avoid mixing colors within the same pan

How to Use:  

• Apply to cheekbones, brow bone, nose tip
• Use dry for a soft glow or damp brush for intensity
• Layer over makeup or bare skin

  7. MAKEUP BRUSHES (Beginner-Friendly Set) Made With:

• Synthetic Bristles – Soft, non-shedding
• Durable Aluminum Handles
• Care Tips:
• Do not soak in water – it loosens the glue
• Wash with lukewarm water and dishwashing liquid only
• Rinse thoroughly and lay flat to dry
• Avoid shampoo or harsh soaps – they damage bristles

How to Use:

• Use dense brushes for cream/foundation
• Fluffy brushes for powders and blending
• Wash weekly to maintain hygiene
• Use the brush type recommended for each product – foundation, contour, powder, etc.