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Return Policy
At RLG Cosmetics, your satisfaction means everything to us. While we stand by the quality of our products, we understand that sometimes things don’t work out. Our return policy is clear, simple, and fair.
Eligible Returns
- Items must be unused, unopened, and in their original packaging.
- We do not offer returns for lip products, unless the quality of the product advertised isn’t what is received.
- You must request a return within 2 days of receiving your order.
- Only items purchased through rlgcosmetics.com are eligible for return.
Non-Returnable Items
- Used or opened beauty products.
- Sale items or promotional offers.
- Products damaged due to customer mishandling after delivery.
How to Initiate a Return
1. Email customerservice@rlgcosmetics.com with your order number and reason for the return.
2. Once approved, you’ll receive instructions on how to ship the item back.
3. Customers are responsible for return shipping costs unless the error was on our part.
Refunds
- Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned items.
- Original shipping fees are non-refundable.
Our Ethos
RLG products are cruelty-free, non-toxic, and developed with the most sensitive skin in
mind. Your trust in us is everything. That’s why we remain transparent and committed to
excellence from order to delivery.
Thank you for choosing RLG Cosmetics—Gentle on skin, stunning on you.
Standard Uk shipping £5.99.
Next working day uk shipping £11.99.
Standard International shipping (Europe and USA) £25.99
DHL international shipping £40
The Founder
As the founder of RLG Cosmetics, I intimately understand the transformative power of makeup and the profound impact it can have on our lives. From a young age, my love for makeup blossomed, and I eagerly began experimenting with different products. However, little did I know that this innocent fascination would unknowingly expose my skin to harmful toxins.
As time went on, I became aware of the damage that certain ingredients in my makeup had caused, wreaking havoc on my skin and hormones. The pain and frustration I experienced were not only physical but also emotional and financial as I embarked on a journey to heal and purify my skin from these toxic substances.
It was during this challenging period, under the guidance of my dermatologist, that the seed of RLG Cosmetics was planted. I realized that my own personal struggles were not isolated incidents but rather a common thread shared by many individuals. The toxins in our makeup had the potential to rob us of our clear, healthy skin, leaving us grappling with issues like hormonal acne.
This realization ignited a fire within me—a burning desire to create change and protect others from making the same mistakes I did. RLG Cosmetics is more than just a makeup brand; it is a movement, a crusade to save people from the perils I encountered. We are dedicated to manufacturing not only high-quality products but also safe and skincare-friendly solutions.
My dermatologist’s words continue to resonate deeply within me: “If you lose your clear skin to harmful, toxic chemicals, you never, ever get it back.” This serves as a constant reminder that makeup is not simply about achieving a flawless finish; it runs much deeper than that. It is akin to the food we consume, where the ingredients remain invisible. It is not just about avoiding reactions; it is about shielding our skin from carcinogens and detrimental substances.
The Founder
As the founder of RLG Cosmetics, I intimately understand the transformative power of makeup and the profound impact it can have on our lives. From a young age, my love for makeup blossomed, and I eagerly began experimenting with different products. However, little did I know that this innocent fascination would unknowingly expose my skin to harmful toxins.
As time went on, I became aware of the damage that certain ingredients in my makeup had caused, wreaking havoc on my skin and hormones. The pain and frustration I experienced were not only physical but also emotional and financial as I embarked on a journey to heal and purify my skin from these toxic substances.
It was during this challenging period, under the guidance of my dermatologist, that the seed of RLG Cosmetics was planted. I realized that my own personal struggles were not isolated incidents but rather a common thread shared by many individuals. The toxins in our makeup had the potential to rob us of our clear, healthy skin, leaving us grappling with issues like hormonal acne.
This realization ignited a fire within me—a burning desire to create change and protect others from making the same mistakes I did. RLG Cosmetics is more than just a makeup brand; it is a movement, a crusade to save people from the perils I encountered. We are dedicated to manufacturing not only high-quality products but also safe and skincare-friendly solutions.
My dermatologist’s words continue to resonate deeply within me: “If you lose your clear skin to harmful, toxic chemicals, you never, ever get it back.” This serves as a constant reminder that makeup is not simply about achieving a flawless finish; it runs much deeper than that. It is akin to the food we consume, where the ingredients remain invisible. It is not just about avoiding reactions; it is about shielding our skin from carcinogens and detrimental substances.
