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**ORDERING**

We’re thrilled you’re shopping with us! Please note that during the holiday season, we experience a high volume of orders. While we always strive to get your products to you quickly, processing may take a little longer during these times. Typically, it takes 1-2 working days for us to process all orders.

**ORDER CONFIRMATION**

Once you’ve completed your order, you’ll see a confirmation screen, and we’ll send you an email with your order number so you can track your purchase.

**NATIONAL SHIPPING**

We offer **FREE Standard Shipping within the UK** for orders over £80 and **FREE Nigerian shipping** on orders over ₦100,000. Only our Abuja and UK customers can enjoy next-day shipping, depending on the shipping method chosen at checkout. For UK and Nigerian standard shipping, expect delivery within 3-5 working days. Shipping costs may vary based on your package’s weight and postal code, and we’ll show you the rates during checkout before you pay. Please note, any orders placed after 12 pm will be processed the next business day.

**INTERNATIONAL SHIPPING**

We’re happy to ship internationally! The shipping cost depends on your destination and the total weight of your package. You can easily calculate shipping costs by adding items to your cart and selecting your country during checkout. Please double-check your shipping address and order details before hitting that ‘place order’ button! Once your package leaves our hands, it’s up to the shipping courier to ensure delivery. Unfortunately, we do not currently ship to SPAIN. If your package is returned to us, we’ll issue a full refund, but you’ll need to place a new order with an updated address if you still want your items. Standard International shipping usually takes 10-15 working days, depending on the method chosen at checkout, your country’s destination, and customs clearance.

**Please note:** RLG Cosmetics cannot be held responsible for delays due to customs, natural events, transportation strikes, or any additional fees once the package leaves the UK.

**REFUND POLICY**

We stand by our products with a **100% money-back guarantee**! However, some terms apply:

When you order from us, we promise that the product you receive matches the description and features listed. We don’t use marketing gimmicks—what you see is what you get. If the quality doesn’t live up to the description, you can return the product.

However, please understand that we can’t issue a refund if you simply don’t like the color or shade, as this doesn’t reflect the product’s quality. We recommend viewing the model pictures on the product page to guide your purchase or chatting with us via our live chat for personalized recommendations—we’re always here to help!

Our 100% money-back guarantee is valid for 1 week after you receive your products and in this case our team will make sure using certain methods that the claim is true and valid. Please note that all sale items are final and not eligible for a refund.

**PRIVACY POLICY**

**SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?**

When you shop with us or sign up for a service, we might ask for some personal details like your name, address, or phone number. We only use this information to provide you with the best shopping experience and improve our products and services. Occasionally, we might combine this with other info from your account to serve you better. If you prefer, you can opt out of this.

We also use cookies to enhance your experience on our site. These cookies help us remember your preferences and track trends, so we can continue to improve.

When you reach out to us via email or other communication channels, we may keep those communications to address your inquiries and improve our services. We may also use your email to inform you about new products or services.

**Other Sites**

Our privacy policy applies only to our site. We don’t control the sites that might appear as search results, those that include our products, or links from our features. These other sites may have their own privacy practices, so it’s a good idea to review their policies.

**Email Marketing**

If you’ve given us the go-ahead, we might send you emails about our store, new products, and other updates.

**Google Analytics**

We use Google Analytics to learn more about who visits our site and what pages are popular. This helps us improve our website to better serve you.

In addition to the above, we may use the information we collect to:
– Provide, maintain, and improve our services.
– Protect the rights and property of RLG Cosmetics or our users.

If we ever need to use your information for a different purpose, we’ll ask for your consent first.

We do our best to keep your information safe and private. It’s highly unlikely that we’ll share your personal details with other overseas recipients.

**How do you get my consent?**

When you provide us with personal details to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we assume you’re okay with us collecting and using your info for that specific reason.

If we need your info for something else, like marketing, we’ll either ask you directly or give you a chance to say no.

If you ever want to opt out of RLG Cosmetics collecting your info, just let us know by contacting us at customerservice@rlgcosmetics.com.

Please note that this Privacy Policy may change from time to time. We’ll post any updates on this page, and if the changes are significant, we’ll let you know through a more prominent notice or even an email if necessary.[/vc_column_text][/vc_column][/vc_row]