FREQUENTLY ASKED QUESTIONS

General

RLG Cosmetics is built on a mission of healing, not just beauty. Our formulas are clean, vegan, cruelty-free, and specifically created for sensitive, acne-prone, and matured skin. We don’t just sell makeup — we advocate for safer, informed beauty choices that protect your skin and your health.

Absolutely. Our founder created RLG after struggling with reactive skin herself. Every product is formulated with skin sensitivity in mind — free from toxic ingredients that can trigger breakouts, irritation, or hormonal imbalance.

Yes. Kindness is our culture. All of our products are 100% cruelty-free and vegan. We never test on animals, and we never use animal-derived ingredients.

We avoid harmful chemicals like parabens, phthalates, synthetic fragrances, sulfates, and known endocrine disruptors. We only use ingredients that are safe, non-comedogenic, and dermatologist-recommended for sensitive skin.

Orders

We typically process orders within 1–2 working days. Please note that during peak times, like the holiday season, processing may take slightly longer.

Yes! Once your order is complete, you’ll see a confirmation screen and receive an email with your order number and tracking details.

Yes, tracking details are provided once your package is shipped. However, once your package leaves the Our Office, it is handled by the destination country’s courier services.

If your package is returned to us due to an incorrect or undeliverable address, we will issue a full refund. You’ll need to place a new order with the correct details if you’d still like the products.

Shipping

Yes, we do!

  • UK Orders: Free Standard Shipping on orders over £80

  • Nigeria: Free shipping on orders over ₦100,000
    Shipping fees for other orders are calculated at checkout.

  • UK & Nigeria Standard Shipping: 3–5 working days
  • Next-Day Shipping: Available for Abuja and UK customers (depending on method selected and time of order)
    Note: Orders placed after 12 pm will be processed the next business day.

Yes! We ship worldwide — except to Spain at this time.
Shipping costs are based on your country and package weight, and will be calculated at checkout.

  • International Delivery Time: 10–15 working days (may vary by customs and courier services)

Yes! We ship worldwide — except to Spain at this time.
Shipping costs are based on your country and package weight, and will be calculated at checkout.

  • International Delivery Time: 10–15 working days (may vary by customs and courier services)