ORDERING
Due to high volume of orders during the holiday seasons please allow extra days for your order to process…
Please kindly note that processing time for all orders is 1-2 workings days.

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process, along with an email confirmation with the order number of your purchase.

NATIONAL SHIPPING

FREE Standard Shipping within the UK, on orders above £80 and free Nigerian shipping on orders over #35,000, only Abuja and UK customers are entitled to next day shipping according to the shipping method selected at checkout.
UK and Nigerian standard Shipping time is 3-5 working days. Shipping rates may vary based on package weight and your postal code. Rates will be shown during the checkout process prior to payment. 
All orders placed after 12pm will be processed the next business day.

INTERNATIONAL SHIPPING

The shipping cost depends on the destination and the total weight of the package. The cost of shipping can be calculated by adding items to your shopping cart and proceeding to checkout. Once you have selected your shipping destination located on the checkout page, the shipping methods, and the cost of shipping for each method will be calculated.
Kindly make sure you review your order and shipping address thoroughly before submitting your order. Once a package leaves our facility, it is in the hands of the shipping courier to ensure delivery. RLG Cosmetics is not responsible for any lost, stolen, or delayed packages. If your package is returned to our office, a full refund will be issued RLG Cosmetics is unable to re-ship orders that are returned to our office. If you would still like to purchase the items that were returned, you are welcome to place another order with a new shipping address.
Standard International shipping takes 10-15 working days depending on the shipping method chosen at checkout, your country’s destination and how fast items are cleared at customs.
RLG Cosmetics will not be held responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from ROYAL MAIL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges once the package has exited the United Kingdom.

REFUND POLICY

We offer a 100% money back guarantee on all our products, however terms and conditions apply…
WHAT DOES THIS MEAN?
When you order any RLG products from us we guarantee that the features listed under each product description is exactly what you get, we do this as a sign of good faith to let our customers know that we do not use marketing gimmicks and what’s described is exactly what you get.
You can return a product if the quality doesn’t match up to the description or features listed under that product.
Unfortunately we are unable to issue a refund based on you not liking the colour or shade, as this has nothing to do with the quality of the product, which is why we advise you click on any products you want to purchase and view the model pictures attached to better guide your purchase…you can also chat with us on our live chat for recommendations and a mini consultation as we are always happy to help.
100% MONEY BACK GUARANTEE IS ONLY VALID 2-3 WEEKS AFTER CUSTOMER HAS RECEIVED THEIR PRODUCTS.
ALL SALE ITEMS ARE FINAL AND NOT ELIGIBLE FOR REFUND.

PRIVACY POLICY

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
Information you provide – When you purchase a product from the Site or sign up for a service operated by RLG Cosmetics, you may be required to provide personal information (including, but not limited to, name, address, telephone, or age) and other information which can be used to ascertain your identity. RLG Cosmetics may combine the information you submit under your account with information from your activity on the Site for the purpose of providing you with a better experience and to improve the quality of RLG Cosmetics’ Features, products, and services. For certain services, RLG Cosmetics may give you the opportunity to opt out of combining such information. You can use your user account to learn more about the information associated with your Account.
Cookies – When you visit the Site RLG Cosmetics may send one or more cookies to your computer or device RLG Cosmetics uses cookies to improve the quality of RLG Cosmetics’ products and services, including for storing your preferences, improving search results, improving features, and tracking your trends so that we can better service you.
Log information – When you access the Site, RLG Cosmetics servers may record certain information. These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
Communications – When you send an email or other communications to RLG Cosmetics, we may retain those communications to process your inquiries, respond to your requests and improve RLG Cosmetics’ products or services. RLG Cosmetics may use your email address to communicate with you about RLG Cosmetics’ products or services.

Other sites

This Privacy Policy applies to the Site only. RLG Cosmetics does not exercise control over the sites displayed as search results, sites that include RLG Cosmetics applications, products or services, or links from within RLG Cosmetics’ various Features. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Email Marketing

With your permission, we may send you emails about our store, new products, and other updates.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
In addition to the above, RLG Cosmetics may use the information RLG Cosmetics collects to:
Provide, maintain, protect, and improve the Features, RLG Cosmetics’ services (including advertising services) and develop new products and services; and
Protect the rights or property of RLG Cosmetics or its users.
If RLG Cosmetics needs to use this information in a manner different than the purpose for which it was collected, then RLG Cosmetics will ask for your consent prior to such use.
It is highly unlikely that RLG Cosmetics will disclose your personal information to other overseas recipients.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If you would like to opt-out from having RLG Cosmetics collect your information in connection with our products or services, please let us know by contacting us at Customersevice@rlgcosmetics.com.

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).